Product Warranty

All S1 Sequential products are covered by a 1-year warranty to the original purchaser from the date of purchase. The warranty covers defects in materials, parts and assembly. It is not transferable.

Please note: there are no refunds or exchanges for change of mind or incorrect selection. If you are unsure which kit fits your gearbox, contact us before ordering and we will confirm fitment.

1. Conditions

  • The product was purchased from S1 Sequential Pty Ltd or an authorised S1 Sequential dealer.
  • The product was installed with all supplied fixings and hardware, in accordance with the supplied instructions.
  • The claim is made within 1 year of the date of purchase. Proof of purchase may be requested; orders placed on this website can be verified from our records.

2. What is not covered

  • Damage from modification, alteration or repair by any party not authorised by S1 Sequential.
  • Normal wear and tear. A failure to function within the warranty term is not treated as wear and tear.
  • Damage from events outside normal use, such as fire or flood.
  • Damage caused by another device or system connected to the product.
  • Damage from accident, misuse, abuse, negligence, tampering or failure to follow the operating and installation procedures.
  • General maintenance and servicing.
  • Products whose model or serial number has been altered, defaced or removed.
  • Damage from incorrect installation, including threads damaged by over-tightening and electronics damaged by incorrect wiring or faulty vehicle electrical systems.
  • Labour costs for installation, removal or reinstallation.

Where we offer suggestions on modifying a product for a particular purpose, these are suggestions only and not engineering advice. If a part is modified, we will in most cases continue to warrant the unaffected parts, but we do not guarantee the operation of the modified product.

3. Remedy

Where a defect is confirmed within the warranty term, S1 Sequential will, at its option, supply replacement parts, repair the product, or replace the product. Where repair requires new parts to be manufactured, additional time may be required and we will advise you of the expected timeframe.

4. How to make a claim

  1. Stop using the product immediately if a fault is suspected. A faulty product may be dangerous.
  2. Use the contact form with your order number, a description of the problem and photographs.
  3. We will respond within 3 days. We may require the product to be returned for assessment and will provide return instructions. Returns must be authorised before goods are sent.
  4. Products returned under an approved warranty claim do not attract assessment fees or costs.

5. Limitation of liability

S1 Sequential is not liable for consequential loss, damage or monetary loss arising from the purchase or use of its products. Liability in all cases is limited to the purchase price paid by the original purchaser.

S1 Sequential Pty Ltd · ABN 66 607 055 809 · Related policies: Refunds, Returns and Repairs · Shipping · Conditions of Sale · Terms and Conditions