Refund, Return and Repairs Policy

No refunds or exchanges are provided for change of mind or incorrect selection. Every order is fulfilled exactly as placed. Please check your gearbox model and the fitment notes on the product page before ordering; if you are unsure, contact us first and we will confirm the correct kit.

Please inspect goods on delivery to confirm they are complete and match the description provided.

1. Change of mind or incorrect selection

All sales are final. We do not refund, exchange or credit products because the customer has changed their mind, ordered the wrong kit or variant, or found the product unsuitable for a vehicle it was not listed for.

2. Goods damaged in transit

Contact us as soon as possible after delivery, with photographs and as much detail as you can provide. In most cases we will ship replacement parts for the affected components. In some cases we may require the product to be returned for inspection.

3. Faulty products

Products that fail because of a defect in materials, parts or assembly are handled under our Product Warranty. The first remedy is repair or replacement parts.

4. Refunds

Where a refund is agreed under this policy, it will normally be processed within 3 days to the original payment method.

5. Delivery charges

Where the issue is our responsibility, S1 Sequential pays return and replacement freight. Where the issue results from customer misuse, accident or incorrect ordering, the customer is responsible for freight.

6. Returns and repairs

  • Returns must be authorised in writing before goods are sent. Unauthorised returns may be refused.
  • Notify us as soon as you become aware of a possible issue. Early contact often avoids a return altogether.
  • Goods returned for repair are assessed and repaired within a reasonable time. We hold spare parts and complete stock wherever possible; where new parts must be manufactured, we will advise the expected timeframe.
  • Freight may be charged where goods are found to have been damaged by misuse or accident. We do not charge for assessment time.

7. Contact

All refund, return and repair requests are handled through the contact form. Please include your order number.

S1 Sequential Pty Ltd · ABN 66 607 055 809 · Related policies: Warranty · Shipping · Conditions of Sale · Terms and Conditions