Conditions of sale

Conditions of sale

99% of our customers are awesome, we are very lucky to be involved in such a great industry, but because of the 1% we have set the following conditions of sale.

  1. If you are not sure which shifter to buy contact us before buying, we are happy to help. Its best to send pictures of the car interior and gear box so we can give the best advice.

Discussing the correct fitment with customers saves everyone a lot of time, money its efficient and everyone is happy.  If you select the wrong shifter we will not refund and if we choose to exchange it there will be a fee of 30% (yes it costs us a fortune to work out an exchange) That’s now the solid rule. Too many people are just buying a random shifter without reading the descriptions and expecting us to sort out their mistake, their choice should not impact the price of shifter for people who take the time to buy the correct part.

Our shifters will also only fit the gearboxes they say they will. If you buy it thinking it will magically fit something else and it doesn’t we will not refund.

If we send the wrong part we rectify the situation and don’t charge you a cent.

  1. No returns for change of mind. We have had people not finish their project/run out of money/ insert problem here and ask for a refund a 6 months after buying the shifter, the shifter is not a trading token it cannot be redeemed for cash.
  2. We do not cover any additional costs you might incur fitting the shifter or additional parts.
  3. If you have a problem with fitting the shifter we will only talk to the person fitting to the shifter: to many times we have spoken with the owner/workshop manager and ran around in circles for days when it could have been resolved instantly speaking to the person doing the work. We will not mediate between an owner and a mechanic.
  4. Read the instructions.
  5. Please if you have a problem with fitting the shifter contact us before you get frustrated with it, the problem is almost always an extremely small oversight that any of us could make (smart people often miss simple things) but since we have already made all these simple mistakes we can recognise the issue quickly and of course it could be an issue with our product.
  6. We aren’t open on weekends, public holidays or at night, This really isn’t surprising don’t get upset about it.

Warranty

All our products have a 1-year warranty from date of delivery. We will replace any parts that fail if it is used as intended.  Warranty is only valid for the original purchaser of the product. Keep in mind the shifters are very robust and will probably last the rest of the car’s life.

Shipping

We are located in Brisbane Australia, We send almost exclusively with DHL Express for the fastest most reliable delivery. The only exception to this is small packages within Australia that might be sent in an Australia post express satchel.  All customs fees are payable buy the customer. Your  order will typically be sent within 5 days and shipping and will usually take less than 6 days anywhere on earth with only a few in very remote  areas or with local transport issues taking longer.

Back orders

If there is something listed as on back order with no delivery date it means we don’t know If you are ok with that go ahead and order, if not please do not order. If there is a delivery date listed that’s our best estimate it may take a little longer, we can’t exactly control the timing of everything like people seem to think.

Shipping

We are located in Brisbane, Australia, where the shipment is made only by DHL Express for international orders or Australia post for domestic orders. Delivery time can vary dependant on location on average though it would be 2-4 days worldwide and 1-2 days for most of Australia.

All customs fees are payed by the customer. We will not change the value on the export papers. We cannot change the delivery address once an order has been placed however you can contact DHL and get the item redirected.